OUR PICKUP LOCATION

Rear of the Oasis Service Station

Crn The Lakesway, Tuncurry
NSW Australia
Park @ Horseabout sign

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© 2018 Horseabout Tours

Horse Riding Cancellation Policy

 

Please be aware that our horse riding is subject to the prevailing weather conditions.  As such, customers accept the risk that weather conditions they consider unsatisfactory may occur on the date booked.

 

  • More than 48 hours prior to the commencement of the horse ride:  

    • Bookings may be transferred to another date, person or horse ride or reissued as a gift voucher or customer credit without any loss of fees.

    • Cancellations and refunds are subject to a $10 refund processing fee per person.

 

Between 48 hours prior to the commencement of your horse ride 

  • and 3pm the day before your horse ride

    • Bookings may be transferred to another person without loss of fees.

    • Bookings may be transferred to another date or horse ride however a 50% loss of fees will apply.

    • No loss of fees will occur if one additional person is booked in for every one person that transfers to a new date or horse ride, where the horse ride booked is equal to or greater in value than the original horse ride booked.

    • Cancellations within this period will be charged a 100% cancellation fee and will not receive a refund.

  • Between 3pm the day before your horse ride and the commencement time of your horse ride:

    • Bookings may be transferred to another person without loss of fees.

    • Transfers to another date or horse ride will not be accepted.

    • Cancellations within this period or no shows are subject to a 100% forfeit of the booking fee and will not receive a refund.

 

  • In the rare event that Horseabout Tourrs needs to cancel or postpone a tour for any reason, for example but not limited to, extreme weather conditions, safety or security,  minimum numbers not being achieved etc, bookings may be transferred to another date, horse ride, person or reissued as an open customer credit valid for 2 years without any loss of fees or may be refunded less a $10 refund processing fee 

  • This policy applies even where a booking is made less than 48 hours prior to the scheduled commencement of the horse ride.

 

  • Additional travel insurance covering cancellations and other potential unforeseen events is strongly recommended.

Wet Weather Cancellation

 

Horseabout Tours recommends that if you have any doubts about the weather you should bring your wet weather gear with you can provide you on the day with a Drizabone type Coat to wear.  Please feel free to phone us for updates about onsite weather conditions on 0423 830 738.

 

Requests for an exemption to our cancellation policy may be considered in exceptional circumstances by addressing an email to the Manager at horseabouttours@hotmail.com

Vouchers
Are valid for a 1 year period from the date of issue.  If the value of the voucher is less than the tour pricing the price difference would need to be paid.  You may also upgrade your voucher paying the difference to a more expensive tour.

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